Information Services - help desk 843-792-9700
What is the server name?
I wasn’t prompted to enter a Pattern, PIN, or Password or I was prompted to create one but the screen disappeared before I could create one.
Where is my email?
How can I make the sound notifications from Touchdown stop?
When I install MDM I get a message that says: “This program allows the administrator to collect personal data, add/remove accounts and restrict access, install and manage apps and remotely erase data on the IPhone.”
Why does MDM need to see what apps and passcodes I have?
Administrators can not view what your passcode is. The MDM program is only used to prove that you have a passcode installed on your device, and that your email is encrypted.
Regarding apps - We really don't care what apps you have on your phone. All MDM vendors have that as an option in order to block malicious apps. We are actually in the process of having the ability to see what apps are on a device removed for all admins.
Also, we are also testing the ability to push out MUSC Apps to devices and we have left it on for a couple of us for trouble shooting purposes.
I’m not getting my email
Go to Settings>Mail, contacts, calendar> Find the Exchange Account and select your account. In the password field enter your MUSC email account password. Wait a few minutes and your emails should start to come in.
For Android, you need to turn off the notifications for each email. Instructions for this are on the Android FAQ under How can I make the sound notifications from Touchdown stop?
I was told I had to upgrade my droid because it was too old to handle MDM?
If you do not want to upgrade your droid there is another option. You can sign up for 2Factor and simply access your email through the web at exchange.musc.edu. When you do this, change to the app-based authentication. Then, as long as your phone is connected to wi-fi or has carrier data access, you would be prompted by the app when you log in and not have to receive a voice call.
Removing MDM & Touchdown
**By removing MDM you will no longer be able to check your MUSC email from your phone/tablet.